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Terms & Conditions

Last Updated: [December 4, 2025]

Welcome to LA VOLTAIRA. By accessing and using our website (www.lavoltaira.com), you agree to comply with and be bound by the following Terms of Use. Please read them carefully before placing an order or using our services.

 

1. General Information

1.1 The website LA VOLTAIRA is operated by [Company Name], located at 14 Makedonias Street, Kifisia 14561, Greece.
1.2 By using this website, you agree to these Terms of Use, our Privacy Policy, Cookies Policy, and Payment & Shipping Policy.

 

2. Use of the Website

2.1 You may use the website for personal, non-commercial purposes only.
2.2 You agree not to:

  • Use the website for illegal purposes

  • Interfere with or attempt to compromise the website’s security

  • Reproduce, distribute, or modify content without permission

 

3. Account Registration (If Applicable)

3.1 Some features of the website may require account registration.
3.2 You agree to provide accurate and complete information.
3.3 You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.

 

4. Product Information

4.1 All products offered on the website are handmade and custom-made.
4.2 We make reasonable efforts to display accurate product information, including descriptions, images, and prices.
4.3 Minor variations in color, texture, pattern, or size are normal for handmade products and are not considered defects.

 

5. Orders, Payments, and Shipping

5.1 Orders are subject to our Payment & Shipping Policy.
5.2 Payment methods available: Viva Wallet, Bank Transfer.
5.3 Products are created upon order confirmation; shipping occurs after production.
5.4 Customers are responsible for providing accurate shipping information.

Please refer to our Payment & Shipping Policy for detailed information on production times, shipping, and responsibility.

 

6. Returns and Refunds

6.1 Due to the handmade and custom nature of our products, returns and exchanges are not permitted, except in the case of defective products.
6.2 Defective product procedures are outlined in our Return Policy.

 

7. Intellectual Property

7.1 All content on the website, including images, text, logos, and designs, is the property of LA VOLTAIRA.
7.2 You may not use, copy, reproduce, or modify any content without prior written permission.

 

8. Privacy and Data Protection

8.1 We respect your privacy. Any personal data collected is processed in accordance with our Privacy Policy.
8.2 By using the website, you consent to our collection and processing of personal data as described in the Privacy Policy.

 

9. Limitation of Liability

9.1 LA VOLTAIRA is not liable for indirect, incidental, or consequential damages arising from the use of the website or purchase of products.
9.2 The website makes reasonable efforts to ensure the accuracy of information but does not guarantee that the site is error-free or uninterrupted.

 

10. Termination of Use

We reserve the right to suspend or terminate access to the website without prior notice for violations of these Terms of Use or applicable laws.

 

11. Governing Law and Jurisdiction

11.1 These Terms of Use are governed by the laws of Greece.
11.2 Any disputes arising from the use of the website or purchase of products shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

 

12. Changes to the Terms of Use

We reserve the right to modify these Terms of Use at any time.
Changes will be effective immediately upon posting on the website.
It is your responsibility to review the Terms periodically.

 

13. Contact Information

For any questions regarding these Terms of Use:

LA VOLTAIRA
Email: info@lavoltaira.com
Phone: +30 2108083786
Address: 14 Makedonias Street, Kifisia 14561, Greece

Privacy Policy

Last Updated: [December 4, 2025]

At LA VOLTAIRA, protecting your personal data and privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our online store.

1. Data Controller

LA VOLTAIRA

  • Address: 14 Makedonias Street, Kifisia 14561, Greece
  • Email: info@lavoltaira.com
  • Phone: +30 2108083786
  • General Commercial Registry (GEMI) No. 186407801000

The data controller is responsible for the collection and processing of your personal data in accordance with the General Data Protection Regulation (GDPR).

 

2. Personal Data We Collect

We collect only the personal data necessary to provide our services, including:

  • Name and surname

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order details (products purchased, quantities, payment information)

  • Optional: Newsletter subscription preferences

 

3. How We Use Your Personal Data

Your personal data is used for the following purposes:

  1. Order processing and fulfillment – to deliver products you have purchased.

  2. Payment processing – to securely process payments via Viva Wallet or bank transfer.

  3. Customer support – to respond to inquiries or complaints.

  4. Marketing and newsletters – only if you have explicitly consented to receive communications.

  5. Legal and tax compliance – to comply with Greek and EU laws.

 

4. Data Sharing

We do not sell or rent your personal data. Your information may be shared only with:

  • Payment providers (Viva Wallet, banks) for transaction processing.

  • Courier services for order delivery.

  • IT service providers who help maintain and secure our website.

All third parties are required to comply with GDPR regulations and ensure adequate data protection.

 

5. Data Retention

  • We retain personal data only as long as necessary to fulfill the purposes described above or to comply with legal obligations (e.g., tax or accounting requirements).

  • After this period, data is securely deleted or anonymized.

 

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • SSL encryption for online transactions

  • Secure servers and firewalls

  • Restricted access to personal data for authorized personnel only

 

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  1. Access – request a copy of your data we hold.

  2. Rectification – correct inaccurate or incomplete data.

  3. Erasure – request deletion of your personal data, where applicable.

  4. Restriction of processing – limit how we process your data.

  5. Data portability – receive your data in a machine-readable format.

  6. Withdrawal of consent – withdraw consent for marketing communications.

  7. Complaint – lodge a complaint with a supervisory authority (Hellenic Data Protection Authority).

Requests can be sent to: info@lavoltaira.com

 

8. Cookies and Tracking Technologies

  • Our website uses cookies to enhance user experience, analyze traffic, and improve functionality.

  • You may manage cookie preferences through your browser settings.

  • No personally identifiable information is collected without your consent through cookies.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

  • Any changes will be published on our website.

  • We encourage you to review this page regularly for the latest information.

cookies

Last updated: [December 4, 2025]

This Cookies Policy explains how LA VOLTAIRA (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website.

1. What are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help the site remember your preferences, enhance functionality, and improve your browsing experience.

2. Types of Cookies We Use

LA VOLTAIRA uses the following types of cookies:

  1. Necessary Cookies

    • Essential for the operation of the website.

    • Allow you to browse and use key features, such as accessing secure areas and placing orders.

    • These cookies cannot be disabled.

  2. Performance Cookies

    • Collect anonymous information about how visitors use the website.

    • Help us improve site performance and identify issues.

    • Examples: Google Analytics.

  3. Functionality Cookies

    • Remember your preferences (e.g., language, currency, login details).

    • Enhance the user experience.

  4. Marketing/Advertising Cookies

    • Track visitor activity across websites.

    • Help deliver relevant advertisements and offers.

    • Only used with your consent.

3. Third-Party Cookies

  • Some cookies are set by third-party services, such as analytics providers, payment gateways, or social media plugins.

  • These third parties are responsible for their own cookies and comply with relevant privacy regulations.

4. Managing Cookies

  • You can manage or disable cookies at any time through your browser settings.

  • Blocking certain cookies may affect the functionality and performance of the website.

Browser Settings Example

  • Chrome: chrome://settings/content/cookies

  • Firefox: about:preferences#privacy

  • Safari: Preferences > Privacy > Manage Website Data

Note: Disabling cookies does not prevent the site from functioning, but may limit some features.

5. Consent

  • By using our website, you consent to the use of cookies in accordance with this Cookies Policy.

  • We recommend using a cookie consent banner to allow visitors to accept or decline non-essential cookies.

6. Updates to This Cookies Policy

We may update this policy periodically to reflect changes in technology, legislation, or website functionality.

  • Any updates will be posted on this page.

  • We encourage you to review this page regularly.

Shipping & Payments

Last updated: [December 4, 2025]

This Policy applies to all purchases made on the LA VOLTAIRA online store.

 

1. Payment Methods

LA VOLTAIRA offers secure payment methods through:

  • Viva Wallet

    • Supports debit and credit cards, as well as Viva Wallet payments.

    • All transactions are processed in a secure, SSL-encrypted environment.

    • Card details are not stored on our systems.

  • Bank Transfer

    • Bank: EUROBANK

    • IBAN: GR95 0260 1100 0008 0020 175

    • Account Holder: Β ΒΟΛΤΑΙΡΟΥ Μ ΝΤΟΥΝΗ ΟΕ

    • Orders are confirmed and production begins after payment confirmation.

Cash on delivery is not supported.

 

2. Order Preparation Time

  • All LA VOLTAIRA products are handmade and crafted exclusively to order.

  • Typical production time is 5–15 business days, depending on workload.

  • Shipping takes place after production is complete.

 

3. Shipping Methods & Costs

  • Orders are shipped via ACS courier to the address provided during checkout.

  • Shipping cost within Greece: 5 €

  • International shipping costs are calculated separately during checkout.

Shipping Times

  • Within Greece: 1-5 business days after dispatch

Delivery times may vary due to holidays, weather conditions, or force majeure.

Shipping Responsibility

  • Risk is transferred to the customer once the order is handed over to the courier.

  • If a product is received damaged or defective, customers must notify LA VOLTAIRA within 48 hours.



4. Product Characteristics

  • All products are handmade and unique.

  • Minor variations in color, texture, pattern, or natural irregularities are not considered defects, but are characteristic of handmade creations.

 

5. Defective Products

If you receive a defective product:

  1. Contact us within 48 hours at info@lavoltaira.com with:

    • Order number

    • Photos showing the defect

    • Full contact details

  2. LA VOLTAIRA will proceed with:

    • Free repair or replacement, if possible

    • Refund only if repair or replacement is not feasible

All shipping costs for defective products are covered by LA VOLTAIRA.

 

6. Contact Information

For any inquiries regarding payments, shipping, or defective products:

LA VOLTAIRA
Email: info@lavoltaira.com
Phone: +30 2108083786
Address: 14 Makedonias Street, Kifisia 14561, Greece

Returns

Last Updated: [December 4, 2025]

This Return Policy applies to all purchases made through the LA VOLTAIRA online store.

 

1. Nature of Our Products

All our products are:

  • handmade,

  • unique,

  • created exclusively upon order,

  • not kept in stock,

  • produced only after order confirmation.

Due to the custom-made and made-to-order nature of our items, each piece is unique and crafted specifically for each customer.

 

2. No Returns & No Right of Withdrawal

According to Article 3ib of Law 2251/1994:

The right of withdrawal does not apply to products that are custom-made or created specifically upon the customer’s request.

Therefore, for LA VOLTAIRA products:
Refunds and returns are not accepted, and exchanges are not possible, unless the item is delivered with a defect.

 

3. Product Exchanges

Due to the handmade and made-to-order nature of our creations:

Exchanges are not permitted, regardless of size, color, or reason.

We kindly ask customers to carefully review the product measurements, details, and descriptions before completing their order.

 

4. Defective Products

If you receive an item with a defect:

  1. Contact us within 48 hours of delivery.

  2. Send photos clearly showing the defect to info@lavoltaira.com.

  3. Include your order number and full contact details.

After reviewing your request, we will proceed with:

  • a free repair, or

  • a replacement, if feasible, or

  • a refund, only if repair or replacement is not possible.

In the case of a defective product, all shipping costs are covered by LA VOLTAIRA.

 

5. What Is Not Considered a Defect

Due to the handmade nature of our products, the following may occur:

  • slight variations in color or texture,

  • minor differences in pattern,

  • natural irregularities in materials.

These are not considered defects, but inherent characteristics of handmade craftsmanship.

 

6. Return Procedure (for defective items only)

If your return request is approved:

  1. Carefully package the item.

  2. Ship it via ACS Courier to the following address:

LA VOLTAIRA
14 Makedonias Street
Kifisia, 14561
Phone: +30 2108083786

(Shipping costs are covered by us.)

 

7. Contact Information

For any issue related to defective products or returns, please contact us:

LA VOLTAIRA
Email: info@lavoltaira.com
Phone: +30 2108083786
Address: 14 Makedonias Street, Kifisia 14561, Greece

FAQ

1. What is the process for ordering a custom or couture creation?

  1. Choose an existing design or request a fully custom creation from scratch.

  2. Book an appointment for consultation, measurements, and fabric selection.

  3. We design the final look together and you confirm the order.

  4. Production begins, and the piece is made exclusively for you.

 

2. How long does it take and what is the cost for a custom or couture piece?

  • Production time: 2–5 business days for basic production. Complex couture pieces may require more time depending on design complexity and workload.

  • Cost: Depends on the design, materials, and complexity. Final pricing is determined after the initial consultation and design discussion.

 

3. What is the difference between custom and couture designs?

  • Custom Design: Adapting an existing design to the client’s measurements and preferences.

  • Couture Design: A completely unique, handmade creation from scratch, designed exclusively for the client with attention to fine details and high-quality materials.

 

4. What payment methods do you accept?

  • Viva Wallet: Debit and credit cards

  • Bank Transfer

Cash on delivery is not available.

 

5. How many fittings will there be for a design?

  • Number of fittings depends on the creation:

    • Custom designs: Usually 1–2 fittings

    • Couture designs: 2–4 fittings to ensure perfect fit and detailing

Each fitting is used for fabric adjustments, measurements, and design refinement.

 

6. What are the hours and days for fittings and meetings?

  • Fittings are by appointment only:

    • Days: Monday to Friday

    • Hours: 10:00 – 18:00

  • Special arrangements can be made upon request.

 

7. How do I book an appointment?

Appointments can be booked via:

  • Email: info@lavoltaira.com

  • Phone: +30 2108083786

  • We will confirm the date, time, and details of your fitting.

 

8. How long will it take to receive my order?

  • Within Greece: 1–5 business days after dispatch

  • International orders: 3–10 business days, depending on the country and shipping conditions

Orders are shipped after production is complete.

 

9. Can I return or exchange a product?

Due to the handmade and custom nature of our products:

  • Returns and exchanges are not accepted, except for defective products.

  • Please check measurements, colors, and descriptions carefully before placing an order.

 

10. What should I do if I receive a defective product?

  1. Contact us within 48 hours at info@lavoltaira.com

  2. Provide photos, order number, and full contact details

  3. LA VOLTAIRA will provide free repair or replacement, or a refund if repair/replacement is not possible.

 

11. How do you protect my personal data?

Your personal data is protected according to GDPR regulations.

  • We collect only the necessary data for orders, payments, and communication.

More information is available in our Privacy Policy.

We’re Here to Assist You

If you need additional support or clarification, our Customer Care team will gladly assist you.
Please use the form beside this section and we will respond as soon as possible.

We’re Here to Assist You

If you need additional support or clarification, our Customer Care team will gladly assist you.
Please use the form beside this section and we will respond as soon as possible.